From 10th January 2022, you can either apply online at or (if your child’s school uses it) on . If you’re applying online, you may find it useful, before starting the application process, to download or look out the documents as outlined on that you will need. You can apply using a smartphone/tablet or a computer depending on your preference, and if you don't have scanned copies of your documents, you can take photos of your proofs during the application process using a smartphone/tablet. Alternatively, you can apply directly with your local council.
If you are aged 16-21 you must apply for a new NEC yourself.
A parent or guardian must apply on behalf of 5–15 year olds and provide approval for them to travel for free by bus.
Children under 5 years old do not need a card as they already travel for free on commercial bus services.
Video on : https://www.youtube.com/watch?v=Ev_sEjprEDE
Video on : https://www.youtube.com/watch?v=M7OgYZ3Fh5s
In some local council areas, schools are coordinating applications on behalf of their pupils. Schools will contact parents or guardians and pupils directly if this arrangement is in place.
You should allow up to ten working days from the date your application was approved for your card to arrive. Please be patient – the current situation with the pandemic means that it might take longer to process applications.
Due to the ongoing impact of COVID-19 on staffing levels, some local councils may not be able to offer in-person applications at all times so please do check their website or call before setting off.